Returns & Exchanges

Due to the perishable nature of our premium meats, we offer a 100% satisfaction guarantee to ensure every cut meets our high standards of quality and freshness. If your order arrives damaged or compromised, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Immediately check your package upon arrival to ensure the vacuum seals are intact and the temperature is still chilled.

• 2.
  Document the Issue

  Take clear photographs of any damaged packaging or product quality concerns to help our butchers assess the situation.

• 3.
  Contact Our Team

  Email our support desk within 24 hours with your order number and the photos you took to initiate a claim.

• 4.
  Resolution Selection

  Choose between a full refund to your original payment method or a priority shipment of replacement cuts at no extra cost.