Frequently Asked Questions
Everything you need to know about our premium cuts and delivery process.
How is the meat packaged for shipping?
All orders are vacuum-sealed and shipped in insulated coolers with dry ice or non-toxic gel packs to ensure they stay at optimal temperatures during transit.
Where do you source your meat from?
We partner exclusively with sustainable local farms and trusted suppliers who prioritize ethical animal welfare and organic feeding practices.
Can I track my delivery?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your package's journey from our butchery to your doorstep.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a refund or replacement.
Do you offer fresh or frozen products?
Most of our premium cuts are flash-frozen at the peak of freshness to lock in flavor and nutrients, though select seasonal items may be shipped fresh.
Do you provide cooking instructions?
Absolutely. Each order includes a digital QR code that links to our expert chef's guide for the specific cuts you purchased, ensuring the perfect culinary result.